ONLINE STORE SALES TERMS AND CONDITIONS

CONTENTS:

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS OF CONCLUDING THE SALES AGREEMENT
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
5. COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT
6. GUARANTEE
7. PRODUCT COMPLAINT
8. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
9. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
10. CONTRACTUAL RIGHT TO WITHDRAW FROM THE CONTRACT WITHOUT GIVING A REASON
11. FINAL PROVISIONS
12. TEMPLATE WITHDRAWAL FORM FROM THE CONTRACT
13. GENERAL PROVISIONS
14. The online store available at www.klamki-online.pl is run by "INFINITY LINE" LIMITED LIABILITY COMPANY. The company is entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000350516, the address of the place of business and the address for service is 32- 551 Babice, 3A Zakopiańska Street, share capital PLN 80,000 paid up in full, represented jointly by two members of the management board, e-mail address: detal@infinityline.pl, contact phone numbers: tel.: 515 169 661, 515 167 998, (32 ) 627 22 31.
15. The Regulations of the Online Store are addressed to consumers and entrepreneurs using the Online Store, unless a specific provision of the Regulations provides otherwise.
16. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for purposes, to the extent and based on the grounds and principles indicated in the Privacy Policy available on the Online Store website. The Privacy Policy is an integral part of the Regulations. The privacy policy contains primarily the rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes and scope of personal data processing and the rights of data subjects, as well as information on the use of cookies in the Online Store. Using the Online Store, including making purchases, is voluntary. Providing personal data by the user of the Online Store is voluntary, subject to the exceptions indicated in the Privacy Policy.
17. Definitions:
18. FORM - an electronic form available in the Online Store that allows you to create an Account or send a message to the Seller.
19. ORDER FORM - Electronic Service, an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
20. CUSTOMER - (a) consumers, i.e. natural persons making ordinary purchases, (b) entrepreneurs who make purchases not related to their business activity, i.e. they do not collect a bill or invoice for the entrepreneur's company data (c) natural persons conducting sole proprietorship, registered in Central Registration and Information on Economic Activity (CEIDG), concluding an agreement directly related to the conducted business activity, when the content of this agreement shows that it is not of a professional nature for them, resulting in particular from the subject of the business activity conducted by it, (d) entrepreneurs who make purchases directly related to their business.
21. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
22. PRODUCT - any movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
23. REGULATIONS - Regulations of the Online Store.
24. ONLINE STORE - the Seller's online store available at: www.klamki-online.pl.
25. SELLER - "INFINITY LINE" LIMITED LIABILITY COMPANY, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000350516, the address of the place of business and the address for service is 32-551 Babice, Zakopiańska 3A Street, share capital PLN 80,000, represented jointly by two members of the management board, e-mail address: detal@infinityline.pl, contact phone numbers: 515 169 661, 515 167 998, (32) 627 22 31
26. SALES AGREEMENT - a Product sales agreement concluded between the Customer and the Seller via the Online Store.
27. ELECTRONIC SERVICE - a service provided electronically via a telecommunications network using information technology, the provision of which is automated and requires little human participation.
28. ACT ON CONSUMER RIGHTS - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
29. ORDER - Customer's declaration of intent submitted via the Order Form aiming directly at concluding a Product Sales Agreement with the Seller.
30. ELECTRONIC SERVICES IN THE ONLINE STORE
31. The Electronic Service Order Form is available in the Online Store. The use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer completes a total of two consecutive steps. First, complete the Order Form, and then click on the Online Store website after completing the Order Form, the field "I confirm the order”. Until then, it is possible to modify the entered data on your own (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname, delivery address (street, house/apartment number, postal code, city), e-mail address, contact telephone number and data regarding the Sales Agreement: Product or Products , quantity, place and method of delivery, method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number. The use of the Order Form is free of charge and is of a one-off nature and ends when the Order is placed through it or ends at the moment of earlier cessation of placing an order.
32. The Customer is obliged to use the Online Store in a manner consistent with the law and morality, taking into account respect for personal rights and copyrights and intellectual property of the Seller and third parties. The customer is obliged to enter data consistent with the facts. The customer is prohibited from providing unlawful content.
33. The complaint procedure for the provision of Electronic Services (excluding the Product complaint procedure, which is indicated in points 6 and 7 of the Regulations, should be submitted in writing to the address "INFINITY LINE" sp. z o.o. 32-551 Babice ul. Zakopiańska 3A or e-mail address detal@infinityline.pl. The content of the complaint should include information about the circumstances regarding the subject of the complaint, in particular the type and date of the occurance of irregularity, request, contact details of the person lodging the complaint. The Service Provider will respond to the complaint immediately, not later than within 14 calendar days from the date of its submission.
34. CONDITIONS OF CONCLUDING THE SALES AGREEMENT
35. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with point 2.1 of the Sales Regulations.
36. When selecting a Product, the Customer may browse the list of categories or use the search engine to find the appropriate Product. For each Product there is information about it.
37. Registered Customers can use the function of remembering the Product in the storage room.
38. The selected Product should be added to the basket. After completing the order, the selected Products and their quantity will be listed in the shopping basket. The customer can freely change the quantity by using the "recalculate" button. By clicking on the minus icon, the Product will be removed from the basket. It is possible to enter discount codes.
39. The price of the Product shown on the Online Store website is given in Polish zlotys and includes taxes. The Customer is informed about the total gross price of the Product together with applicable taxes, which are the subject of the Order, as well as about delivery costs (including, in particular, fees for transport, delivery and postal services), the Customer is informed on the Online Store website when placing the Order in the Form.
40. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending an appropriate e-mail message by the Seller to the Customer's e-mail address provided when placing the Order. The Seller sends a statement on receipt of the Order and its acceptance for implementation and confirms the conclusion of the Sales Agreement. The buyer is obliged to receive the e-mail and click on the link confirming the order.
41. As soon as the Customer receives an e-mail from the Seller, a Sales Agreement is concluded between the Customer and the Seller.
42. If you have an account in the Online Store, you must log in before starting the order. If you do not have an account, choose the registration option or skip creating an account and place an order without registering. Account registration allows you to:
43. preview of the status of order fulfillment and purchase history,
44. no need to re-enter data for subsequent purchases,
45. the possibility of receiving individual discounts and promotional coupons,
46. Tracking the status of your order.

9. Any additional information about the execution of the order should be placed in the "Comments" field.
10. If the account is not registered, the Customer will receive information about the individual stages of the order via the e-mail address provided.
11. Cancellation of the order is possible only until its content is completed. From the moment the package is sent to the address indicated by the Customer, it is impossible to cancel the order. In order to cancel the order, the Customer may send an e-mail or contact us by phone at the number: 515169661.
12. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
13. The Seller provides the Customer with the following payment methods under the Sales Agreement:

(a) transfer to the Seller's bank account,

(b) electronic payment (on-line transfer, PayU payment).

2. If the Customer selects the cash on delivery payment, the Customer is obliged to make the payment on delivery.
3. In order to receive a VAT invoice, the Customer selects "company" option in the form with the data when placing the order and provides the invoice data. Information on the desire to receive a VAT invoice should be included in the Notes (section "Additional information"). If the shipping address is different from the invoice details, the customer should select the "other shipping address" option in the form and enter the address to which the order should be sent.
4. The date of issuing the VAT invoice is the date of shipment of the order. It is not possible to change this date.
5. COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT
6. Delivery of the Product is available on the territory of the European Union.
7. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise.
8. Product delivery costs (including charges for transport, delivery and postal services) are covered by the Customer. Acceptance of the delivery terms at the stage of placing the order remains unchanged at further stages of delivery.
9. The Seller provides the Customer with methods of delivery indicated by the Customer.
10. The deadline for delivery of the Product to the Customer is maximum 14 business days, unless a shorter period is specified in the description of a given Product or when placing the Order. The extension of the delivery date wich does not depend on the will of the parties occurs in the event of an epidemic, war, state of emergency, lack of deliveries from external partners, for the duration of the obstacle.
11. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card, the process of delivery of Products starts from the date of crediting the Seller's bank account or settlement account.
12. WARRANTY

Products available in the range of the Online Store have a manufacturer's warranty valid in the European Union. Information about the warranty period can be found in the product description, as well as on the manufacturers' websites. In order to use the warranty, the customer is required to keep the proof of purchase (bill or invoice) as well as the original packaging until the end of the warranty period. This is the basis for submitting complaints.

7. PRODUCT COMPLAINTS
8. The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty on sale) are defined by generally applicable laws, in particular in the Civil Code and the Act on Consumer Rights.
9. The Seller is obliged to deliver the Product to the Customer without physical and legal defects. Information on the Seller's liability for a Product defect and the Customer's rights are also specified on the Online Store website in the "Complaints and returns" tab.
10. Before collecting the parcel, check whether it has not been damaged in transport. If the packaging has visible external damage, you should refuse to accept the shipment and then contact the Seller by e-mail or by phone.
11. If it is necessary to submit a complaint, make sure whether the product should be complained to the Seller or to the manufacturer. Information on this subject can be found in the warranty card, as well as in the product description on the website or on the manufacturer's website.
12. A complaint may be submitted by the Customer:
13. in writing to the address: "INFINITY LINE" SP. Z O.O., 32-551 Babice, ul. Zakopiańska 3A, Poland
14. in electronic form via e-mail to the following address: retail@infinityline.pl
15. The description of the complaint should include (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) requesting a way to bring the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; (3) contact details of the person filling the complaint. Application of the above data will facilitate the complaint procedure by the Seller.
16. The Seller is obliged to respond to the Customer's complaint immediately, not later than within 14 calendar days from the date of its submission or completing all necessary data.
17. If the Customer, who is a consumer, exercising warranty rights, requested the replacement of the item or removal of the defect or submitted a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days , it is considered that this request was fully justified.
18. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address: "INFINITY LINE" SP. Z O.O. 32-551 Babice ul. Zakopiańska 3A, Poland
19. The sent product is subject to detailed verification, in particular in terms of traces of use, traces of damage or destruction, and whether it is in the original packaging with all its contents.

1. A positive complaint will be processed within 7 business days from the date of the decision by: repairing the complained product, sending a new product or refunding the money.
2. If the complaint is deemed unjustified, a detailed justification of the decision will be provided within 14 business days. The costs of returning the product are covered by the Seller.
3. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND BRINGING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

8. RIGHT TO WITHDRAW FROM THE CONTRACT
9. A consumer who has concluded a distance contract may withdraw from it without giving a reason within 30 calendar days from the date of delivery of the parcel. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted:
10. in writing to the following address: INFINITY LINE" SP. Z O.O., 32-551 Babice ul. Zakopiańska 3A, Poland
11. in electronic form via e-mail to the following address: detal@infinityline.pl.
12. The declaration should include the order number and the form of return.
13. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available on the Online Store website in the "Complaints and returns" tab. The consumer may use the template form, but this is not obligatory.
14. The period for withdrawal from the contract begins:
15. for a contract under which the Seller releases the Product, being obliged to transfer its ownership (e.g. Sales Agreement) - from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract which: (1 ) covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a specified period of time - from taking possession of the first Product;
16. for other contracts - from the date of conclusion of the contract.
17. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
18. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the Customer). other than the cheapest regular delivery method available in the Online Store).
19. The Seller refunds the payment using the same payment method used by the consumer, unless the consumer has agreed to a different method of return that does not involve any costs for him. The Seller may withhold the refund of payments received from the consumer until he receives the Product back.
20. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it.
21. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: "INFINITY LINE" SP. Z O.O., 32-551 Babice ul. Zakopiańska 3A, Poland
22. The Customer is obliged to put the Product into the box and close and seal the package.
23. In the case of a free return of the shipment, the barcode label should be stuck in place of the old label or next to it (door to door delivery). The Consumer informs the Seller about withdrawal from the contract by e-mail. In response, the consumer will receive a return label for free shipping.
24. The parcel with free return should be returned free of charge at DPD Pickup points or a DPD courier should be ordered in accordance with the procedure available at www.dpd.com.
25. The Consumer is responsible for reducing the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
26. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
27. If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
28. The consumer bears the direct costs of returning the Product. All items purchased in the Online Store with a value exceeding PLN 150 are subject to free return - it can be returned within 30 days from the date of receipt of the shipment.
29. The refund is due within 14 days from the delivery of the return shipment to the Seller's warehouse. The customer receives an e-mail confirming delivery of the shipment.
30. The form of refund depends on the payment method selected when placing the order. Payments made by traditional transfer or via the PayU platform will be returned to the account from which the payment was received.

9. CONTRACTUAL RIGHT TO WITHDRAW FROM THE AGREEMENT WITHOUT GIVING A REASON
10. Regardless of the right to withdraw from the contract without giving a reason, referred to in point 8 of the Regulations, and the right to submit a complaint, referred to in point. 6 of the Regulations, a consumer who has concluded a Product Sales Agreement may exercise the contractual right to withdraw from the contract.
11. As part of the contractual right of withdrawal, the consumer may withdraw from the Product Sales Agreement without giving notice no later than 30 days from the date of conclusion of the Sales Agreement, provided that the consumer meets the following requirements:
12. lack of use, dirt or damage to the Product,
13. possibility of unpacking from the foil and trying it on the door in such a way as not to damage the handles
14. return the product in its original packaging with mounting elements (screws, spindle, etc.)
15. If the consumer exercises the contractual right to withdraw from the contract in accordance with this point of the Regulations, the Seller returns the amount of the Sales Agreement to the consumer, excluding the costs of delivering the Product to the Customer.
16. The Customer bears the costs of returning the Product to the Seller.
17. The Consumer is responsible for the reduction in the value of the Product, including that resulting from damage to the Product packaging.
18. In matters not regulated in this point shall apply accordingly point 8 of the Regulations regarding the statutory right to withdraw from the contract, in particular regarding the method of withdrawal, the deadline, the effects and costs of withdrawal, the return procedure and exceptions to the right to withdraw from the contract.

11. FINAL PROVISIONS
12. Agreements concluded via the Online Store are concluded in Polish / English.
13. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.
14. In matters not regulated in these Regulations, generally applicable provisions of Polish Law shall apply, in particular the Civil Code, the Act on Consumer Rights, the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended),

SAMPLE WITHDRAWAL FORM (ANNEX NO. 2 TO THE CONSUMER RIGHTS ACT)

Sample withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)

  – Addressee [here the entrepreneur should enter the entrepreneur's name, full postal address and, if available, fax number and e-mail address]

– I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items ……………………………………………………………….agreement delivery of the following items(*) contract for specific work consisting in the performance of the following items(*)/provision of the following service(*) - Date of conclusion of the contract(*)/receipt(*)

– Name and surname of the consumer(s) ………………………………………

– Address of consumer(s) …………………………………………………………

– Signature of the consumer(s) (only if the form is sent in paper version) …………………………………………..

– Date ……………………